Your courier is the front line between your products and your customers. Uncovering some of the practices that a number of courier companies employ can make a Kurierdienst world of difference when it comes to finding a reliable courier. One that is a positive extension of your business and creates the right impression that will help you grow your business.
Edmonton Oilers ice hockey
You’re on your way to the Edmonton Oilers hockey playoff game and your cell phone rings. It’s your most valuable customer; They’re working on a construction Kurierdienst project for a major bridge that spans the North Saskatchewan River in Alberta and there was a gas leak. They need one of your specialized drills, and they need it STAT! They cannot come to pick it up as they are desperate to deal with their emergency.
What to do? You’ve spent over $200 on your almost impossible to get hockey tickets and it’s the playoffs! On the other hand, you certainly cannot let your major customers down! You call your courier expecting them to take care of your emergency, but it’s now 7pm. You call, there is no answer and panic spreads.
courier service that works
You need to find a courier company that works after hours and you need to find one quickly. You pull up at a phone booth and frantically fumble through the phone book for a courier available at this late hour, but you don’t have an account there. Also, how do you know you’ll even find someone reliable? You make phone call after phone call before finally making contact with a knowledgeable human on the other end, not someone who simply takes messages for the company after hours. After the many unpleasant experiences of that day , you swear to yourself that your first mission tomorrow will be to find a new courier company available for emergencies.
How do you find a new courier service? The majority of local courier companies don’t even have a published website so you’ll have to run your fingers around in the big yellow book, or you can try your local courier express yellow pages directory online where you’ll find a company that cares enough cares about their business that they have invested in a quality website. You can learn a lot about a company by making an effort to present factual content on its website.
First, look for a courier company that advertises that it offers 24/7 courier service, 365 days a year. Try calling them after hours while you’re at it to see what kind of actual live response you get on your search. They may only have an answering machine outside of business hours, and you will waste valuable time waiting for their answer. If the courier services don’t seem able or willing to help you, then you’d better look elsewhere for a company that can meet your needs.
These types of scenarios happen all too often, so don’t get caught off guard. Create a worst-case contingency plan.
Some courier companies practice an unacceptable policy of leaving deliveries on board with a driver called for a hot shot or point-to-point delivery. The companies are already Kurierdienst waiting for these deliveries. So if the courier held back on the regular delivery to get a full load, they are now even further behind.
Some courier express companies will withhold regular delivery even though they are not busy. They park on the curb and let the time pass before they come to pick up, or they pick up your order quickly and then hold the delivery. This is an undesirable course of action designed to force you to call for express freight service!