Addressing guarantees when hiring a cleaning service is already a controversial issue. It is very important that there is a civil liability policy for what may happen during performing the service. In the same way that there is a certain picaresque in the face of minor incidents that show the responsibility of the cleaning company to the client and the work carried out.
Civil liability insurance for cleaning
The purpose of civil liability insurance for cleaning companies is to cover defense and compensation expenses for material and/or personal damage to third parties.
This is a guarantee that it is advisable to demand when hiring a cleaning service in Melbourne. With it, both the labor personnel who carry out the work, the users who enjoy clean facilities, and the objects or goods that malpractice may affect in the cleaning’s execution are protected.
No one is exempt from being the victim of an accident or the cause of damage. Glass can crack when cleaning it, the floor can be damaged when applying an inappropriate product, a light fixture can be destroyed, a lamp can break, etc. we can avoid accidents by taking care, but they happen when you least expect it. In the cleaning sector, it is not strange that sometimes without being aware of it, damages occur that the responsible cleaning company should perfectly assume.
However, civil liability insurance for cleaning usually has an associated franchise for some basic amounts (we are talking about franchises of $400, to begin with) that favor a certain picaresque in freelancers dedicated to cleaning work.
Or in companies with poorly trained and inexperienced staff. In the event of any damage or accident where the responsibility could fall on the cleaning company, the first action is to deny responsibility and reject the claim.
If things get worse, we can find self-employed workers who disappear overnight, leaving the service abandoned or with companies that declare themselves insolvent.
Another of the management styles in this type of unprofessional company is to resort to pity. Cover their mistake through the insurance of the community of neighbors, the company, the business, etc.
They pass the responsibility of their company to the client, excusing themselves. They are not financially harmed at that moment and thus the incident is resolved. But in the end, it is the insurance company that determines, according to the number of claims. Whether to increase the insurance policies contracted. Therefore, it is not advisable that the customer of a cleaning service includes himself in a problem for which he is not responsible.
At the other extreme are those installations that need a tune-up. Glasses that, over time and depending on the type of frame, have lost their fixation. Rails that require extra support, floors affected by harmful commercial activities, buildings with ancient electrical installations, etc.
In those places, the picaresque is the other way around. Instead of being the cleaning company. It is the client or the owner who is looking for a way to make those who clean the facilities responsible for any defect and get a free fix.
For these cases, and in anticipation of claims, the best recommendation is to review. Write about any incident that is observed even before going to work. So with the cleaning list of incidents can be included. Some can be remedied by performing the service and we recommend others to the customer to fix what could happen.
Responsible cleaning company
SCS Group Integrated Services is a cleaning company. We work professionally but is not exempt from suffering an accident or causing damage. Our civil liability insurance covers incidents related to the activity of professional services and companies. It covers possible damages caused to third parties in performing our professional activity and our employees are also insured.
Besides all the above, at SCS Group Integrated Services, we respond quickly. We trained our professional cleaning team to report any breakage or incident that occurs during the cleaning work. In this way, the response of our company is agile and we quickly try to correct the deficiency. Inform the client of our knowledge and commitment to solving it.
In this way, we want to print a personal seal of guarantee when contracting our cleaning services in Melbourne. We clean buildings, urbanizations, offices, companies, and private homes. Our priority is customer satisfaction for our work. This is how we are at SCS Group Cleaning Solution.